The CSHBC Quality Assurance & Professional Practice (QAPP) Program provides for ongoing quality assurance support and ensures that competency standards among registrants remain current.
That includes free and confidential QAPP professional practice information and support, available to all registrants at any time. This service greatly enhances the College’s QAPP Program by addressing registrant enquiries, issues, and questions, as well as questions from members of the public about registrant practice.
Before responding to enquiries and questions, CSHBC Professional Practice Advisors (PPAs) begin by explaining the parameters of the service and by obtaining identifying information from the individual.
The role of a PPA is to provide registrants, and members of the public, with information about practice standards and policies. They cannot provide legal advice and cannot provide an opinion about any specific client/patient or case.
Confidentiality and use of information
Although PPAs take notes, their discussions are confidential, and they will not disclose who you are and what was discussed unless the information discloses a danger to the public or sexual abuse. If that occurs, the PPA will end the conversation and must report the information to the Registrar. PPAs must disclose to the registrant their reporting obligations and must copy the registrant on the report.
The information provided to PPAs is also collected to report statistics about the College’s QAPP Program. The practice information is intended to help registrants and the public, but the information provided is not binding on the College. How and whether registrants and members of the public use the information provided by a PPA is up to the individual.
Overview of the professional practice information process
The Professional Practice Advisor (PPA):
- Confirms the identity of the individual, and their contact information if a registrant
- Assesses whether any conflict of interest exists. If a conflict exists, the PPA must end the call with advice that another PPA or staff member will contact the individual
- Identifies whether the matter relates to any proceeding before the College Registration Committee, Inquiry Committee, or Discipline Committee. If yes, the PPA must advise the registrant or member of the public that they cannot provide information relating to a proceeding
- Finally, the PPA provides an introductory statement explaining the parameters of the service before discussing a particular matter
For more information about QAPP professional practice information and support, contact the College at firstname.lastname@example.org.