Making a Complaint About Unlawful Practice & Unlawful Use of a Reserved Title

Unlawful practice & unlawful use of a reserved title

The unlawful practice of audiology, hearing instrument dispensing, or speech-language pathology by a non-registrant is a serious matter. Anyone providing services within the regulated scope of practice of a Registered Audiologist (RAUD), Registered Hearing Instrument Practitioner (RHIP), or Registered Speech-Language Pathologist (RSLP), is breaking the law. Performing aspects of practice reserved for these regulated health professionals is unlawful practice. Use of the titles “audiologist”, “hearing instrument practitioner”, “speech-language pathologist”, or “speech therapist” is unlawful use of a reserved title. Unlawful practice or unlawful use of a reserved title are subject to legal action.

In addition, registrants who fail to renew their registration become non-registrants, and by continuing to practice after their registration has been cancelled are conducting unlawful practice and unlawful use a reserved title, and are therefore subject to legal action.

How to confirm if a practitioner is a CSHBC registrant

  • Search for the practitioner in the Public Register; and/or
  • Ask to see the practitioner’s Certificate of Registration and ensure that it is current.

Making a complaint about unlawful practice & unlawful use of a reserved title

If you are concerned that an individual may be conducting unlawful practice or unlawfully using a reserved title, please refer to the Public Register to confirm that the individual is not a CSHBC registrant. You may also request that the individual produce a current Certificate of Registration. If the individual is not listed in the Public Register or cannot produce a Certificate of Registration, please inform the College by submitting a complaint to CSHBC. Complaints about unlawful practice and unlawful use of a reserved title may be submitted through the following options:

  • Use the secure Complaint Portal (after creating an account, which can be used to track your complaint)
  • Use the secure Complaint Form (no account needed)
  • Send an email to: complaints@cshbc.ca
  • Send a letter or fax to:

    • The Registrar
      College of Speech and Hearing Health Professionals of British Columbia
      900 – 200 Granville St
      Vancouver, BC, V6C 1S4
      Fax: 604.357.1185

Because this type of complaint concerns individuals who are not registrants of the College, CSHBC will accept anonymous reports of unlawful practice and/or unlawful title use.

Court injunctions

When CSHBC receives a report of unlawful practice or unlawful title use by a non-registrant, and the individual does not voluntarily agree to cease unlawful practice or unlawful use of a reserved title, the College may seek an injunction in civil court.

For more information

College of Speech and Hearing Health Professionals of British Columbia

Address:
900 – 200 Granville St
Vancouver, BC, V6C 1S4

Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca