Complaints

Important notice

Comprehensive amendments to the CSHBC Bylaws came into force on June 29, 2020. Although text on CSHBC webpages has been updated to reflect the amended Bylaws, we are in the process of updating PDF documents on this website such as policies, guidelines, standards, and forms. We request that you bear this in mind when reviewing these documents and also keep in mind the key bylaw amendments.

We appreciate your patience while we work towards making necessary changes to all College documentation to reflect the amended Bylaws. If you have any questions in respect to the above, please contact CSHBC at enquiries@cshbc.ca.

Complaints

The Provincial Government has mandated CSHBC to regulate the professions of audiology, hearing instrument dispensing, and speech-language pathology in the public interest. That responsibility includes responding to public complaints about incompetent, unethical, unprofessional, or unlawful practice.

Complaints about registrants

Complaints about Registered Audiologists (RAUDs), Registered Hearing Instrument Practitioners (RHIPs), and Registered Speech-Language Pathologists (RSLPs) must be made in writing to CSHBC. Complaints may be submitted through the following options:

  • Use the secure Complaint Portal (after creating an account, which can be used to track your complaint)
  • Use the secure Complaint Form (no account needed)
  • Send an email to: complaints@cshbc.ca
  • Send a letter or fax to:
    • The Registrar
      College of Speech and Hearing Health Professionals of British Columbia
      900 – 200 Granville St
      Vancouver, BC, V6C 1S4
      Fax: 604.357.1185

You must provide your full name when submitting a complaint. The College is not able to accept anonymous complaints or complaints made by phone.

For more information see:

Complaints about unlawful practice & unlawful use of a reserved title

Complaints about unlawful practice by non-registrants working within the scope of practice of our registrants, and unlawful use of reserved titles by non-registrants, must be made in writing to CSHBC. Complaints may be submitted through the following options:

  • Use the secure Complaint Portal (after creating an account, which can be used to track your complaint)
  • Use the secure Complaint Form (no account needed)
  • Send an email to: complaints@cshbc.ca
  • Send a letter or fax to:
    • The Registrar
      College of Speech and Hearing Health Professionals of British Columbia
      900 – 200 Granville St
      Vancouver, BC V6C 1S4
      Fax: 604.357.1185

Because this type of complaint concerns individuals who are not registrants of the College, CSHBC will accept anonymous reports of unlawful practice and/or title use.

For more information see:

Health Professions Act and Standards of Practice

In addressing complaints, CSHBC must its fulfill its mandate and follow the processes established by the Health Professions Act. Given its overriding mandate to protect public safety, the College must take action to address conduct by RAUDs, RHIPs, or RSLPs that falls below Standards of Practice. The College must also act to protect the public from non-registrants who conduct unlawful practice.

For more information

  • See the chart (PDF) that shows how CSHBC resolves complaints.
  • Watch the BC Health Regulators (BCHR) video about how complaints are resolved by regulatory colleges:

College of Speech and Hearing Health Professionals of British Columbia

Address:
900 – 200 Granville St
Vancouver, BC, V6C 1S4

Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca